Everyone. There isn’t an annual volume qualification.
Q. Does the new freight program apply to all orders?
No, it applies only to standard UPS ground shipping. Orders shipped via air freight and special ground freight will continue to use published rates plus insurance. COD orders, including standard ground, will continue to use published rates plus COD fee and insurance.
Q. Is there still a handling fee?
No, the handling fee (order charge) has been eliminated from all shipments!! Another great new benefit with this program.
Q. What is included in the order total to determine my freight cost?
The net order dollar amount is used to determine freight cost. The net order dollar amount is the sum total of the order, including items that are excluded from discounting, such as wool, VAS, discontinued items, samples, etc., less all applicable discounts or promo codes that are part of the order.
Q. Can I use my shipper number on orders under $200 but get free freight on orders over $200?
No. Our systems can only handle one program. You will need to choose one or the other.
Q. Can I combine orders to reach the $200 free freight limit?
No, this is a per order charge. Multiple orders in the same day cannot be combined to reach the $200 limit nor is it possible to combine orders across brands to reach the $200 limit.
Q. What about wool orders that we book separately for manufacturing reasons? This is only for Holloway.
For consolidated wool orders, the consolidated order value will be used to determine the freight level. Thus, consolidated wool orders over $200 will ship for free.
Q. What about backorders, how is the freight amount determined?
As this is a per order assessment, the net order dollar amount is used to determine freight, regardless of whether the order ships complete or is shipped and backordered.
Most in stock orders placed prior to 6:00pm EST Monday through Friday, using UPS as shipping provider, will ship the same day and be delivered according to the shipping method chosen. Same day shipping cutoff for FedEx orders is 3:00pm EST.